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Senior Account Manager - Social Change Nest

Salary: £37,000

Contract: Full-time, Permanent

Deadline: 9am, 14 October 2024

About the role

At The Social Change Nest (SCN), we’re radically transforming the funding landscape and strengthening civil society. We remove the financial and administrative barriers – like bank accounts and legal structures – that often prevent communities, grassroots groups and informal movements from accessing funding and focusing on their core mission. We also work closely with funders, providing Grant Distribution and Fund Management services, enabling them to support social action with confidence and transparency. 

We currently support over 600 groups across the UK and abroad addressing issues such as social injustice, climate, housing, wellbeing and animal rights. We are at the forefront of Fiscal Hosting in the UK and, since our inception in 2021, we have supported groups in securing over £23m in funding, helping them take advantage of opportunities that may have otherwise been unavailable.

The Social Change Nest is part of The Social Change Group. We are a Disability Confident Employer, and an accredited Living Wage Employer. In addition, we were listed as one of the top social enterprises in the UK in the SE100 for the last three years.

We are looking for an organised and proactive person who will lead the delivery team for our Grant Management portfolio and Process Hosting services. This involves ‘account management’, which means supporting groups as they scale, as well as oversight of the services. You will manage at least two Partnerships Managers, each with their own portfolio of groups, and be responsible for continuing to shape and refine the delivery of the service.

Many of our groups are at the beginning of their journey in impact or size. Our Grant Management service supports our groups through this journey, ensuring we understand their needs, finding practical solutions to support them to achieve their goals, ensuring contracts are delivered in line with agreements, supporting them with budgeting and advising where financial decisions need to be made. Our Process Hosting service is new but growing, and provides groups, coalitions and networks with crucial admin, governance and secretarial support suited to non-hierarchical structures. As the Senior Account Manager, you will be responsible for supporting groups and leaders facing complex dynamics and testing creative solutions to address their challenges.  

This role combines customer service, impact-scaling support, account management, deep facilitation and team leadership. This role will be an integral part of the business, and your understanding of the service and what is important for our groups will support the growth of our business. You will report to the Head of Programmes and work closely with the rest of the Delivery team as well as other functions across SCN.

How to apply

To apply please fill out this application form. Please note that CVs, cover letters, and/or copies of the question outline will not be considered. You can also view the questions and draft your answers here before submitting it through the Google Form.

We recognise that AI tools are becoming increasingly prevalent in various aspects of professional life, including the job application process, view our AI use guidance for some points to consider.

Applications will close at: 9am, 14 October 2024

First round interviews will be held between 21 and 25 October 2024

Second round interviews will be held between 28 and 31 October 2024

The full job advert can be viewed here.

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