About the role
We are looking for a Helpdesk Officer to provide support and guidance to enable funders to publish high quality open grants data using the 360Giving Data Standard. This will include acting as main point of contact for all enquiries to the 360Giving Helpdesk by email and telephone, developing and sharing guidance and preparing feedback on 360Giving data, providing online 1-to-1 support calls, as well as supporting users of 360Giving data and tools to access our products and services.
This is a public facing, hands-on role which will engage directly with 360Giving’s key stakeholders, and play a crucial part in outreach to potential and existing publishers. This post reports to the Head of Support and Services and is ideal for someone who enjoys hands-on data work and has a love for providing customer support.
We are looking for an outstanding individual to join our small friendly team in a role that will play a crucial part in delivering our goal to increase the amount, quality and usefulness of data available for informed decision-making.
We are looking for someone interested in charity and funding data, with experience of providing accessible technical and practical support to people with a wide range of data skills and experience. This is a varied and interesting role for a good team-player who is customer-focused and conscientious, with excellent communication and customer service skills. We are looking for someone keen to learn and work with initiative to become the main point of contact for 360Giving’s developing Helpdesk, able to manage the day-to-day functions and resolve non-routine and complex support queries.
The ideal candidate will be an adaptable and proactive customer service professional with an excellent working knowledge of Excel who enjoys helping people to resolve issues and develop their confidence and skills. You’ll be an organised and self-motivated team player who is flexible and thrives working in a varied role as part of a small team. Most importantly, you’ll have a passion for using data to make a real difference and be committed to 360Giving’s mission.
How to apply
For more information and the full job description please click here
We are using a recruitment platform to anonymise applications for a more unbiased recruitment process. All applications must be made through the platform. Any CVs or applications sent to 360Giving will not be considered. No agencies please.
Please read the candidate pack in detail before applying.